Don't edit the dynamic cart blocks

Your Abandoned Checkout emails include special blocks that show each customer their own cart - the exact products they left behind, with the right images, titles, and prices. These blocks fill themselves in automatically when the email sends. This is the one part of the editor you should leave alone.

How to recognize a dynamic block

Open an Abandoned Checkout email in the editor and look at the "YOUR CART" section. The product image shows a "Dynamically Generated" placeholder, and the product details appear as red merge tags rather than real text.

1. Merge-tag fields (left panel) - the image's URL, link, and alt text are set to values like {{ products.productImage }}, {{ products.productLink }}, and {{ products.productTitle }}.
2. "Dynamically Generated" placeholder - a grey box standing in for the product image. There's no real image here on purpose.
3. Red merge tags - the product title, price, and compare price appear as tags such as products.productTitle, products.productSymbol products.productPrice, and products.productSymbol - products.productComparePrice.

Each merge tag is a placeholder. At send time, Wiz swaps it for the real value from that customer's cart, so every recipient sees their own products.

Why you shouldn't edit them

That includes:

• Don't upload a real image over the "Dynamically Generated" placeholder.
• Don't delete or retype the red merge tags.
• Don't change the URL, Link, or Alt fields that hold {{ products.… }} values.

What you can safely change

Everything around the dynamic block is yours to edit - for example:

• The headline and body copy (like "It looks like you forgot something").
• Colors, fonts, and spacing.
• Buttons such as Continue Shopping.
• Other blocks you add above or below the cart section.

Just keep the dynamic image placeholder and the red merge tags untouched.

Common questions

Why is the product image blank in the editor?

It's meant to be. The "Dynamically Generated" placeholder is filled with each customer's real product image when the email sends.

I accidentally changed a merge tag - how do I fix it?

Use the editor's undo to revert. If the block is still broken, the safest fix is to regenerate the flow so the dynamic blocks are restored - but note that regenerating replaces the whole flow, so only do this if you're sure.

Do the Product Blocks I add myself work the same way?

No. Product Blocks you add show products you choose - see Adding & editing product blocks. The dynamic cart blocks are different: they render each customer's own cart automatically.

Updated on: 31/07/2026